Welcome to KanaLili online store. Please read through our terms & conditions carefully before placing your order.

 

By visiting this website &/or placing an order you agree to be bound by the terms & conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.

 

 

1. Introduction

 

1.1 Welcome to KanaLili.com . This website (“Site”) and domain name are owned and operated by Peony Petals Limited     (“KanaLili”). Access to and use of this Site and the products and services available through this Site (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms and Conditions”).

 

1.2 By using the Services, you are agreeing to all of the Terms and Conditions, which, together with the Privacy Policy, may be updated by us from time to time without notice. You should check this page regularly to take notice of any changes we may have made to these Terms and Conditions. Please understand that if you refuse to accept these Terms and Conditions, you will not be able to use or order any products from our Site.

 

1.3 This Site is operated by KanaLili (“we/us/our”), a company registered in HONG KONG SAR of China, and whose registered address is at Unit 907, 9/F Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon, Hong Kong.

 

1.4 We make our Site available in a mobile-friendly format (our “Mobile Services”). All mobile phones that have Internet access can make use of the Mobile Services. Users with mobile phones that have this access also have the option to view the full html website that is available on your PC. You can use the Mobile Services to take advantage of our special pricing and promotions that you view on the full html website or that you receive in an e-mail offering from us.

 

 

2. Definitions

In these Terms and Conditions:

 

(a) "Account" means the KanaLili Account that you will need to register on our Platform if you would like to submit an Order;

 

(b) "Business Day" means a day from 9.00 a.m. to 6.00 p.m. in Hong Kong, excluding Saturdays, Sundays, and gazetted public holidays;

 

(c) "Contract" means your Order of a Product or Products in accordance with these Terms and Conditions which we accept in accordance with clause 6.4 below;

 

(e) "Customer" means any individual who places an Order on the Platform;

 

(f) "Gift Card" means a electronic gift card which you have purchased or received;

 

(g) "Order" means the Order submitted by you to the Platform to purchase a Product from us;

 

(h) “Order Acknowledgment" means our email to you, in which we acknowledge your Order in accordance with clause 6.4 below;

 

(i) “Platform” means collectively KanaLili's Website, and any other websites or applications which we may own or operate from time to time, each of which shall be described as a “Platform”;

 

(j) “Product” means any product available for sale to Customers on the Platform;

 

(k) "Website" means the KanaLili website accessed at the following address at www.kanalili.com;

 

(l) "You" means the Customer or a guest;

 

(m) References to "clauses" are to clauses of these Terms and Conditions;

 

(n) Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions;

 

(o) Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership; and

 

(p) References to "includes" or "including" or like words or expressions shall mean without limitation.

 

 

3. Eligibility

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-To place an Order with KanaLili you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an Order with KanaLili only with the involvement of a parent or guardian.

 

 

4. Entire Agreement

 

4.1 These Terms and Conditions shall apply to your use of the Platform and all Orders and Contracts made or to be made by us for the sale and supply of Products. These Terms and Conditions constitute the entire agreement between you and KanaLili and supersede any and all preceding and contemporaneous agreements between us.

 

4.2 You acknowledge that by entering into this Contract, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms and Conditions, except as expressly stated in the Terms and Conditions.

 

 

5. Personal Data Protection

✳Please see our Privacy Policy, which forms a part of these Terms and Conditions.

 

 

6. Order Acknowledgment And Order Confirmation

 

6.1 After you filled in the necessary information, including without limitation, your mobile phone number, payment method, billing address and shipping address, etc. at the checkout page and clicked the ‘pay now’ button, you will be asked to pay for the order by the payment methods as more particularly specified at the checkout page. The entire shopping cart must be paid by a single payment method. For further details regarding price and payment, please review clause 9 below. 

 

6.2 Once the order is received, we will send an acknowledgement email to your registered email address acknowledging receipt of your order request (“Order Acknowledgment”). The Order Acknowledgment is a written confirmation that we received your order request and this does not constitute our acceptance. 

 

6.3 If a product you have ordered is out of stock or there are changes in terms of the product price, quantity or delivery method after you have placed the order, we will notify you and arrange for a refund of such affected product. The remaining products of your order will continue to be processed. 

 

6.4 You understand that any purchase order submitted is treated as a request for purchase, even if we have sent an Order Acknowledgement. The sales contract between us is formed at the time when we send a confirmation notice and invoice to your registered email address and/or notification of acceptance by way of WhatsApp, confirming the accepted order (“Order Confirmation” and such invoice the “Invoice”) as it left our warehouse to our store for pickup or to your delivery address. The Invoice will contain:

(a)details of the product(s) you have ordered which we have accepted; 

(b)the price for each such product and the total amount of the accepted order; 

(c)information about the progress of the accepted order; 

(d)the estimated arrival date of the accepted order; and

(e)the delivery address and other delivery-related information as provided to us by you at the time of checkout. 

6.5 Please note that the Order Confirmation and Invoice may or may not contain all the products you have ordered. Whilst we endeavour to fulfil all your orders, we reserve the absolute right to refuse the whole or a part of your order before we issue an Order Confirmation for reasons including but not limited to:

(a)we notice unusual activities of your order or your KanaLili.com Account, which are suspicious of fraudulent or unlawful acts or otherwise violate any of these Conditions;

(b)any product of your order goes against the quantity limit as may be imposed on such product from time to time 

(c)any product of your order is out of stock or recalled;

(d)your order cannot be delivered due to lack of access to your delivery address or otherwise cannot be delivered by your selected delivery method; 

(e)due to a Force Majeure Event;

(f)we are prohibited from supplying the product(s) of your order under the prevailing laws and regulations or pursuant to notices or orders from relevant authorities; and

(g)we found the order was purchased for resales, commercial or other profit-making purposes.

 

6.6 If we were to cancel or refuse all or part of any of your orders, we will notify you by email and arrange for a refund. Notwithstanding the foregoing, we reserve the full discretionary rights to refuse, decline or cancel whole or part of your order without reason or liability to you. 

 

6.7 If you consider that our refusal of your order was an error, you may get in touch with our Customer Services (info@kanalili.com) . 

 

6.8 We or our courier service providers or any appointed logistics service providers may contact you at your mobile phone number in relation to any order, Order Acknowledgment, Order Confirmation and/or delivery arrangement. Such mobile phone numbers must also be able to receive and send out SMS and/or WhatsApp. You shall be responsible for fees charged by your mobile services operator for your mobile services. 

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7. Cancellation By Customer

Cancellation is only available for orders that are within twenty-four (24) hours after we receive the order. You may reach out to our Customer Service Team via WhatsApp here, and our Customer Service Team will advise you accordingly. No cancellation fees shall be applicable. Once an Order is processing, it may not be canceled.

✳No return and exchange services. Please carefully confirm the content when placing an order. ​​(see clause 18 below)

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8. Amend

We start processing your order quickly which means we can’t make any changes once it’s confirmed. 

However, you may be able to change the delivery address or delivery option as we have a short grace period after the order is confirmed. You may reach out to our Customer Service Team via WhatsApp here.

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9. Price

 

9.1 Unless otherwise specified, all prices and charges shown on KanaLili.com are in Hong Kong Dollars (HK$).

9.2 KanaLili online store and our physical stores may set out a different price or promotional offers or campaigns. The prices listed on this website may differ from the prices of the same products in our physical stores. In any event, we are not obligated to match the price or promotional offer and you will not be entitled to a refund or other remedies for any such price difference or mismatch of a promotional offer.

 

9.3 We will use reasonable commercial endeavours to display accurate and up-to-date pricing information on KanaLili.com. However, there may be a slight chance that the price of a particular product may be changed after you placed an order for it but before we issue the Order Confirmation. In addition to our rights to refuse or cancel all or part of your order under Clause 5 for whatever reasons, the price of a product as listed upon checkout is the price to be paid by you for such product and you will not be entitled to a refund or other remedies for any price difference or mismatch of promotional offers that take effects after your payment.

 

9.4 Delivery fees, Additional Charges (defined for in clause 11.2 below).) and/or any other service charges may apply and will be displayed during the order process. The total transaction amount (apart from any contingent charges KanaLili may charge you under these Conditions, if any) will be shown on the checkout page and Order Acknowledgement, and the amount may be modified by the Order Confirmation and Invoice.

 

 

10. Discounts and Promotions

 

10.1 We may from time to time have different promotions and offers on KanaLili.com, at our physical stores or on other sales channels subject to the relevant terms and conditions. You shall make purchases through the relevant sales channel if you would like to enjoy a particular promotional offer. We will not accept any order cancellation, claim or provide any refund or product exchange due to differences in price and/or offers arising from a purchase through other sales channels.

 

10.2 All discounts and promotional offers are subject to the prevailing terms and conditions as applicable. Unless otherwise specified, delivery fees, Additional Charges (including but not limited to delivery fees, labour charges, gift-wrapping fees, import duties and taxes etc.) or other contingent charges collected by us under these Conditions would not be counted towards the minimum spending or other spending requirements to render you eligible for a particular promotional offer. Our decisions in relation to matters arising from such promotional offer shall be conclusive and final. Some of the discounts or promotional offers cannot be used in conjunction with any other offers (including offers provided by parties other than by KanaLili).

 

 

11. Promotional Codes

     

11.1 We may from time to time, in our sole discretion, distribute discount vouchers or create promotional codes (“Promotional Codes”) that may be redeemed on KanaLili.com for spending credits or benefits related to our Services, which may include but not limited to free shipping, bundle purchase discounts, item discounts, etc. The use of such discount vouchers and promotion codes is subject to applicable terms and conditions. Valid Promotional Codes must be provided upon checkout and late submission will not be accepted. For the avoidance of doubt, Promotional Codes do not include all paper-based KanaLili coupons including but not limited to KanaLili cash coupons or KanaLili gift coupons, all of which cannot be used on KanaLili.com until further notice.

 

11.2 Unless otherwise specified, a Promotional Code:

(a) applies only to the order under which the Promotional Code was provided but not combined orders;

(b) is only valid if it is provided to you by us through official communication channels;

(c) must be used by the intended KanaLili.com Account holder for its intended purposes and in a lawful manner;

(d) may not be duplicated, sold, distributed or transferred unless expressly permitted by us;

(e) may be disabled by us at any time for whatever reasons with or without notice to you and without liability to us;

(f) must be used in accordance with applicable terms and conditions;

(g) is not redeemable for cash, gift cards or cash equivalents;

(h) will not be refunded, reissued or reactivated (if it is for one-time use) if the product(s) to which the Promotional Code applied are subsequently returned;

(i) cannot be used in a transaction in which the qualifying amount is less than the discount to be provided by the Promotional Code and subject to other spending requirements;

(j) will not be reissued if it is accidentally used or expired;

(k) may expire before your use; and

(l) may not be used in conjunction with any other offers or codes.

 

11.3 You shall remain fully responsible for keeping your Promotional Code safe for your own use.

 

 

12. Sales & Discounts

 

12.1 We do not offer refunds or exchange on sale items.

 

12.2 We do not provide price adjustments for purchases made prior to Sale or Promotional Periods. 

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12.3 All discounts and promotional offers are subject to the prevailing terms and conditions as applicable. Unless otherwise specified, delivery fees, Additional Charges (including but not limited to delivery fees, gift-wrapping fees, etc.) or other contingent charges collected by us under these Conditions would not be counted towards the minimum spending or other spending requirements to render you eligible for a particular promotional offer. Our decisions in relation to matters arising from such promotional offer shall be conclusive and final. Some of the discounts or promotional offers cannot be used in conjunction with any other offers (including offers provided by parties other than by KanaLili ).

 

13. Shipping

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13.1 General Terms Relating to Delivery

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13.1.1 You may only choose a single delivery method for each order. If one or more products in your shopping cart are required to be delivered by different delivery methods, the entire shopping cart will not proceed to checkout, in which case, you will have to adjust your shopping cart such that the shopping cart can be delivered by a single method.

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13.1.2 We cannot be held liable for lost, damaged, or stolen parcels. Once your parcel has been handed to the courier, it is their responsibility to deliver your parcel. However, we will do our best to provide you with relevant information for you to make the claim directly to the courier company. By purchasing from our website, you understood and agreed to these conditions.

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13.2 Taxes

-Taxes and fees are never included in the item and shipping totals. For these fees, please refer to destination's local import duties and taxes. Original outbound shipping costs are non-refundable.

-International orders are generally subject to import duties and taxes.

 

14. HONG KONG

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-Delivery Method

(a)Store Pickup; or

(b)General Delivery.

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14.1 Store Pickup

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14.1.1 No delivery fee will be charged for store pickup which is available during the opening hours of KanaLili( K11-Art Mall) store. The latest opening hours of the physical store should be based on the information on our official website at www.kanalili.com .

 

14.1.2 When your order is ready for store pickup, we will send you a notification to your registered email address or by way of WhatsApp to your mobile phone number has been sent (“Store Pickup Notification”). You shall pick up the order at the physical store by presenting such Store Pickup Notification within 30 (thirty) calendar days from the date of the Store Pickup Notification (“Store Collection Deadline”).

 

14.1.3 If you fail to pick up within the Store Collection Deadline for whatever reasons not attributable to us, depending on the type of products, we reserve the discretionary right to take either one of the following actions:

     

(a)    we will reserve the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the merchandise to us.; or

(b)    dispose of the order without refund or compensation to you 

     ⁠without further notice.

 

14.1.4 Your store pickup order must be picked up by you or by someone else on your behalf, who must present the Store Pickup Notification. Anyone holding the “Store Pickup Notification”/ "Invoice"/ “Order Confirmation” and checking the contact number originally used for the order can pick up the order at the physical store. You shall remain solely responsible for keeping the Store Pickup Notification and/or related emails in safe custody and protecting them from unauthorised access and use. Please confirm the quantity, conditions and descriptions of the product(s) upon collection. You or your authorised representative may be asked to sign a confirmation of receipt. 

 

14.2 General Delivery

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14.2.1 The General Delivery method means delivery by SF Express providers to your delivery address or pickup points/locker facilities set up by such courier service providers.

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114.2.2 KanaLili deliver orders using SF Express within Hong Kong region, full tracking is available using this service.

Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels.

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14.2.3 Free General Delivery to one address will be offered for each cart order with a net cart amount of HK$1500 or above; or a delivery fee of HK$50 per order will be payable for each delivery address.

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​14.2.4 After the receipt of an Order Confirmation, you can expect that the order would be delivered to a residential address within 1 to 3 Business Days and a commercial address within 3 to 5 Business Days. However, this is only an estimated delivery time and the actual delivery date and time are subject to the applicable services terms of the courier service providers and the availability of pickup points and/or lockers.

 

14.2.5 You cannot choose a designated delivery date and time. The responsible courier service provider will notify you by SMS directly or contact you on your mobile phone number regarding the delivery arrangements hence you are required to provide a valid mobile phone number at the time of ordering to ensure that the courier service providers can contact you. The General Merchandise Delivery is subject to the terms and conditions of services as well as instructions given by the courier service providers, including without limitation, you must pick up the order at the designated pickup point within the timeframe specified by the courier service providers to avoid any late penalty charges. The courier service providers may impose additional charges or do all such things as they are entitled to if you fail to adhere to their service terms and instructions. You may contact the relevant courier service providers for details.

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14.2.6 We cannot change the pickup point once it is confirmed. You may contact the courier service providers to apply for a change (the contact number will be indicated on the invoice), but such change would be subject to their service terms and discretion. Please note that there is possibility that your order will be delayed if the pickup point is fully occupied. You may refer to the website of the courier service providers to track your order.

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14.2.7If any undelivered product is returned to a service point by our courier service providers and you fail to pick up your order within their requested timeframe after receipt of our notification ("Collection Deadline”) for whatever reasons not attributable to us, we reserve the discretionary right to take either one of the following actions in addition to any extra charges that may be imposed by the courier service providers:

 

(a)we will cancel and refund your order after deducting any service fees chargeable under these Conditions and/or any outstanding charges payable by you under these Conditions; or 

(b)(b) dispose of the order without refund or compensation to you (in particular for perishable goods) 

 without further notice.

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(a)    we will reserve the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the merchandise to us.; or

(b)    dispose of the order without refund or compensation to you ⁠without further notice.

 

14.2.8 We shall not be liable for any loss or damage of products left at the building management office or any location other than the delivery address stated in the delivery note as requested by you.

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14.2.9 We will not be responsible for any failure of delivery that occurs through no fault of ours. You shall also compensate us for any surcharge and/or additional storage charge imposed by the courier service providers due to your failure to pick up the order.

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14.2.10 For delivery of products such as Le Parfum Flowers please allow 7 (Seven) days for orders.

 

15. MACAO & CHINA

-Delivery Method

(a)General Delivery

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15.1 KanaLili currently operates with SF Express as one of our courier companies for delivery services. Its delivery area covers most of the districts in Macao and China. 

 

15.2 Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination.

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15.3 Item Restrictions

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15.3.1 Please note Special Order items (Perfume & Book etc...)may not be shipped.

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15.3.2 All items sent are subject to the regulations set out in the Courier Service Guide. (please refer "SF Express" )

 

15.3.3 It is your obligation to obey the applicable laws, regulations, and government regulations of the origin and destination countries/ regions, and articles prohibited or restricted from mailing in different countries and regions may vary. Therefore, in addition to the above standards of articles prohibited/ restricted for mailing, you are suggested to refer to the list of prohibited/ restricted articles from import/ export specified by the origin and destination countries or regions districts.

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16. INTERNATIONAL-International shipping is now possible (except in some areas)

-Delivery Method

(a)Standard Express- SF Express; or

(b)Speed Post- HK Post; or

(c)e-Express- HK Post.

 

16.1  Standard Express- SF Express

16.1.1 Estimated Delivery Date- Please refer to 'Standard Express'

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16.2 Speed Post -HK Post- Please refer to 'Speed Post'

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16.3 e-Express -HK Post 

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16.3.1 It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability.  (please refer to 'e-Express') 

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16.3.2 e-Express service only provides below four delivery status online, and there will be no mail enquiry service of any other kind. 

(1) Acceptance at counter;

(2) Handed over to the carrier / Left for destination;

(3) Arrival at overseas mail processing centre; and

(4) Delivered.

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16.3.3 Refused or undelivered parcel will be returned to the KanaLili by ordinary mail service without tracking function. may longer return time and no mail enquiry service will be provided. KanaLili reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

 

16.4 Shipping Fee

Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination.

* Contact Us to get more information

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16.5 Item Restrictions

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16.5.1 Please note Special Order items (Perfume & Book etc...)may not be shipped.

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16.5.2 All items sent are subject to the regulations set out in the Courier Service Guide. (please refer "SF Express" and/ or "Speed-HK Post" and/ or "HK Post")

 

16.5.3 It is your obligation to obey the applicable laws, regulations, and government regulations of the origin and destination countries/ regions, and articles prohibited or restricted from mailing in different countries and regions may vary. Therefore, in addition to the above standards of articles prohibited/ restricted for mailing, you are suggested to refer to the list of prohibited/ restricted articles from import/ export specified by the origin and destination countries or regions districts.

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16.6 KanaLili does not cover the cost of return shipping for International Order, We recommend shipping your returns parcel using full mail tracking service as we cannot be held liable for any parcels that are lost on their way to us.

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17. Refused or Returned Deliveries

‧If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, KanaLili reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

 

 

18. Exchange and Return

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18.1 Exchange service is available to the product(s) which meet the ‘Conditions of Refund and Exchange’ in clause 19.

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18.2 All items must be received by KanaLili in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. Appropriate measures, including legal action, may be taken in the event we discover a misuse of KanaLili’s Exchange or Refund/Return Policy.

 

18.3    The exchange service must Contact Us within 7 calendar days after your receipt of the items. You must present with the valid Invoice/ Payment Record/ Order Number for exchange.

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18.4    KanaLili will only accept exchanges for items purchased from KanaLili.com or KanaLili official stores. 

 

18.5    Exchange service is subject to the stock availability in physical stores in Hong Kong.

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18.6    Unless otherwise specified, products could only be exchanged once.

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18.7    If a valid Invoice/ Payment Record/ Order Numer cannot be provided, we reserve the right to decline such exchange request or set the price according to the lowest retail price on record.

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18.8    If exchange is due to product quality issue or discrepancy in the items ordered, you shall report via KanaLili by WhatsApp or by phone (please refer to 'Contact Us') for our follow-up.

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18.9    Unless otherwise stated here, any exchange of any product is subject to our “ Conditions of Refund and Exchange”. 

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18.10 KanaLili does not cover the cost of return shipping for International Order/ non-KanaLili products including but not limited to PamyCarie, Carrie Carries. We recommend shipping your returns parcel using SF Express as we cannot be held liable for any parcels that are lost on their way to us.

 

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19 Conditions of Refund and Exchange     

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19.1    The following products will not be eligible for the exchange or return:

(a)    gift coupons, food, personal care items, intimate apparel such as innerwear, books, diffusers, perfumes, perfume flowers, specially priced items, tailor-made items, alteration products, gift packings, and nonwoven fabric bags charges, service charges; or

(b)    those with defect(s) caused by non-manufacturing faults, including but not limited to the characteristics of the material (such as fabric pattern, knots and colour etc.); or

(c)    through no fault of ours, those with defect(s) due to any human factors (such as alteration or improper use etc.), or other external or environmental factors, and/or fair wear and tear occurred under normal use.

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19.2    It is important to note the following conditions for us to approve any exchange or return application:

(a)    any such application must be made in accordance with these Conditions, including meeting any deadline for such application;

(b)    products could only be exchanged or returned once; and

(c)    unless the return of products is, in our sole judgement, due to product quality issues, you agree to bear the return delivery fees, together with the costs to handle the return and refund application and return the product(s) to you for the rejected application.

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19.3    We reserve the right to finally determine whether or not to approve a return application and to refund the net amount that customer has paid after deducting the necessary fees.

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19.4    Only the following products are eligible for the exchange or return, provided that upon arrival at our stores or warehouse:

(a)    products are sold by us via KanaLili with valid Invoice/ Payment Record of our shop;

(b)    products that have not been worn, washed, damaged, stained, altered or used;

(c)    products that are still in new, clean and original selling conditions with all original labels, tags and packing (if applicable) intact; and

(d)    products that are accompanied with any gift or redemption products issued with the original purchase and such gift or redemption product must be unused and undamaged condition and its original packaging.

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19.5    If the gift or redemption product cannot be returned, we reserve the right to request you to pay for the gift or redemption product according to the price indicated or otherwise refuse your return and refund application.

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19.6 If you have a non-returnable item that arrived defective or damaged, please Contact our Customer Care team.

 

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20 Faulty Products

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20.1 All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise, and however arising.

 

20.2 Product image as seen on the Platform may slightly differ from the actual Product that you receive.

 

20.3 If an item you have received is defective and you notice the defect within 7 days after your receipt of the item, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.

 

20.4 Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email/ WhatsApp/ telephone as soon as practicable.

 

20.5 For any item deemed defective we will, depending on the item and the defect, offer to repair the item or exchange the item with a new one. If this is not possible, we will offer you a price reduction or refund depending on your preference. KanaLili may at its discretion refuse to process a replacement/exchange order, and may, at its discretion, offer a refund as a substitute remedy, subject to "Conditions of Refund and Exchange" clause 19.

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20.6 In the event we discover that the Product returned is not faulty and/or the process set out in clause 20.3 was not followed, we may at our discretion decide (a) not to replace or refund you for the Product, and (b) return the Product to you. In such case, we may require you to pay all reasonable carriage costs and servicing costs (including costs incurred in returning the Product to you) at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

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21. Risks and Title

 

‧Title to the products listed in the Invoice shall remain vested in us until we receive the full payment for such invoice and other applicable fees or charges, or at the time that the Order Confirmation is sent, whenever is the latter. The risks in such products shall pass to you upon (i) the collection of such product(s) by you at our physical store, (ii) the collection of such products by our delivery team from our warehouse or stores, or (iii) the delivery of such products to you by our appointed courier partners, as the case may be.

 

 

22. KanaLili Digital Gift Card

Check out the terms and conditions here.

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23.Links Websites and Social Media Links

 

23.1 Please note that these Conditions will not apply to other websites that you visit via a link from our KanaLili online store. 

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23.2 Placement of third-party advertisements or links to the website does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for any loss suffered as a result of any reliance by you on the accuracy of the information contained on our KanaLili online store.

 

24. Licence

You are permitted to share Content provided through the Services on social media such as Facebook, Twitter, Instagram, Whatsapp, Line, WeChat, or similar services. This permission is a limited licence to use the Content solely for such purpose and does not represent a transfer of title in any KanaLili Content.

 

25. Third Party Rights

No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.​

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26. Governing Law

 These Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR. Any dispute or claim arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

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27. Severability 

 In the event that any provision of these Conditions is held to be or becomes illegal, invalid or unenforceable, the legality, validity or enforceability of the remaining provisions of these Conditions shall not be affected thereby.

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28.    Disclaimers

     

28.1    KanaLili Online Store is provided "as is" excluding any representations or warranties of any kind, either express or implied, to the fullest extent permitted by applicable laws including but not limited to, the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights.

28.2    We accept no responsibility or liability for any products, services, features or functions available on Kanalili.com. We can remove any products listed on our  Kanalili.com at any time and may terminate  Kanalili.com at any time without notice to you.

28.3    We do not represent or warrant that:

     

(a)    our Services and any services (whether or not provided by us) will be provided with due care and skill; or

(b)    access to our KanaLili Online Store, or any part of it, will be uninterrupted, reliable or fault-free;

(c)     Kanalili.com is compatible with your equipment and/or device and you shall be solely responsible for ensuring that you have the suitable device, internet connections or other ancillary support services for using and accessing  Kanalili.com and any feature contained therein and the costs associated thereto;

(d)    any of our products available at one time will always be available in stock;

(e)    any product (whether or not provided by us) through  Kanalili.com will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us); and

(f)    the security of any information which you transmit to us.

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29.    Limitation of Liability

     To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) and in no event, we shall be liable to you or any other person for any direct, indirect, incidental, special, exemplary, punitive or consequential damages, which we may otherwise have to you as a result of:

     

(a)    any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to  Kanalili.com or any information on  Kanalili.com;

(b)    the unavailability of Kanalili.com (or any part of it), products or Services;

(c)    any delay in providing, or failure to provide or make available, products or Services, or any negligent provision of products or Services;

(d)    any product not being of merchantable quality or fit for their intended purpose;

(e)    any misrepresentation on or relating to Kanalili.com, the products or the Services; or

(f)    any other circumstances as permitted by laws.

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29.2    You may request to terminate or suspend your KanaLili.com Account at any time by contacting us provided that there is no unfulfilled order or pending payment due to us in such a KanaLili.com Account. 

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30.    Suspension or Termination of Our Services

     

30.1    We may suspend or terminate the Services, in whole or in part, without prior notice in the event that any of the following circumstances occurs:

     

(a)    Extreme Weather is in force;

(b)    regular or urgent maintenance, inspection, repair or update of the system, software of the Services;

(c)    any natural disaster or any situation beyond our reasonable control, such as fire, suspension of power supply, earthquake, volcano explosion, flood or tsunami, or other acts of God;

(d)    declaration of war, social unrest, riot or similar situations interfering with our ability in providing our Services;

(e)    systems or software are malfunctioning or being destroyed, intervened (including any information or source code being invaded), or network or connection problem, etc.; or

(f)    any other unforeseeable situations or circumstances that we regard as necessary to suspend or terminate the Services,

(any such event under (a) to (f) is a “Force Majeure Event”).

30.2    Upon the occurrence of a Force Majeure Event, we may not be able to send personalised messages to each of our customers individually. You are recommended to visit MUJI Official Online Shop and log into your KanaLili.com Account regularly to receive information, notices or updates concerning our Services to you.

 

31.    Consequences of Suspension or Termination

     

31.1    In the event of the termination of KanaLili.com Account or our Services for any reason, then:

     

(a)    at our discretion, any unfulfilled order will be fulfilled as soon as practicable or will be cancelled forthwith and refunded to the account holder;

(b)    any pending payment associated with such terminated KanaLili.com Account must be settled immediately by the account holder;

(c)    all records associated with such terminatedKanaLili.com Account will be retained to satisfy KanaLili’s obligations under laws or for other legitimate purposes; and

(d)    all rights and entitlements provided or related to the account holder of such terminated KanaLili.com Account will be invalid.

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31.2    Termination of KanaLili.com Account for whatever reason shall be without prejudice to the accrued rights and remedies of KanaLili as at the effective date of termination.

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31.3    We have no responsibility for any loss or damages incurred by you or any third party arising out of the suspension or termination of KanaLili.com or our Services.

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31.4    In case of any dispute regarding upon suspension or termination of our Service, our decision shall be final.

 

Date of Revision: 21st Jan,2024